Shipping policy

Shipping and Delivery Policy

Last updated: September 2, 2026

Evolve Nutrition delivers orders across Lebanon. This policy explains our order-processing times, delivery estimates, charges and customer responsibilities.

Delivery Coverage

We deliver to accessible areas across Lebanon.

Delivery availability may occasionally be affected by carrier limitations, road access, security conditions or other circumstances outside our reasonable control. If we are unable to deliver to the address provided, we will contact you to discuss the available options.

Order Processing

Orders are normally processed within 1 business day after they have been confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Order processing may take longer when:

Customer or delivery information requires verification;
The customer cannot be reached for confirmation;
A product becomes unavailable;
Payment verification is required; or
There is an unusually high order volume.

If a product becomes unavailable after an order is submitted, we will contact you to offer an alternative, modify the order or cancel the unavailable item. Any amount already paid for a cancelled item will be refunded through an available method.

Delivery Time

Orders are normally delivered within 3–4 business days after order confirmation.

Business days do not include Sundays or official public holidays.

Delivery times are estimates rather than guarantees. Delivery may take longer because of:

The delivery destination;
Public holidays or weekends;
Weather or road conditions;
Security-related restrictions;
Carrier delays;
Incomplete or inaccurate customer information;
Difficulty contacting the customer; or
Other events outside our reasonable control.

We will make reasonable efforts to notify you if we become aware of a significant delay.

Shipping Cost

A flat shipping charge of $3.50 per order applies to deliveries across Lebanon unless a different rate or free-delivery promotion is clearly displayed before checkout.

The shipping charge will be shown during checkout or communicated when the order is confirmed.

If an order must be delivered again because the customer provided an incorrect address, was unavailable after confirming delivery or unjustifiably refused the confirmed order, an additional delivery charge may apply.

Order Confirmation

We may contact you by telephone, WhatsApp or email to verify your order and delivery information.

An order may be delayed or cancelled if we cannot confirm it using the contact details provided.

Please ensure that the following information is accurate:

Customer name;
Telephone number;
City or area;
Complete delivery address;
Building, floor or other location details; and
Any instructions reasonably required by the delivery provider.

Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate the request, but changes or cancellations cannot be guaranteed after an order has been processed or transferred to the delivery provider.

Delivery Attempts

The customer or an authorized recipient should be available at the provided address and telephone number during delivery.

If delivery cannot be completed, the delivery provider or Evolve Nutrition may contact you to arrange another attempt. Additional shipping charges may apply when a delivery fails because the address was incorrect, the customer was unavailable or the confirmed order was refused without a valid reason.