Privacy Policy

Last updated: September 2, 2026

Evolve Nutrition (“Evolve Nutrition,” “we,” “us” or “our”) operates this online store, website and related services, including order processing, delivery, customer support and marketing activities (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, create an account, communicate with us or otherwise use the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with us and which features you use.

We may collect the following categories of information:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order information, including products viewed, products added to your cart, products purchased, order history, returns, exchanges, cancellations and delivery details.
• Payment and transaction information, including the payment method selected, payment status, transaction amount and information required by Shopify and our payment service providers to process a transaction. Complete payment-card details are generally processed by the relevant payment provider and are not directly stored by Evolve Nutrition.
• Account information, including login credentials, preferences and account settings when customer accounts are enabled.
• Communications, including information provided when you contact us through email, telephone, WhatsApp, website chat, social media or another customer-support channel.
• Device and technical information, including your IP address, browser type, device type, operating system, network information and online identifiers.
• Website-usage information, including pages and products viewed, links selected, searches, cart activity, checkout activity and how and when you interact with our website.
• Marketing information, including your marketing preferences, interactions with advertisements and responses to promotional communications.
• Fraud and security information, including information used to identify suspicious activity, protect transactions and maintain the security of the Services.

Please do not send sensitive or confidential personal information through unsecured communication channels.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing, request assistance, submit a return request or otherwise communicate with us.
• Automatically when you visit or use our website through cookies, pixels and similar technologies.
• From Shopify and service providers that help us operate the Services.
• From payment processors, delivery providers, advertising platforms, analytics providers and other partners involved in providing the Services.
• From social-media platforms when you interact with our pages, advertisements or social-media features.

How We Use Personal Information

We may use personal information to:

• Process and confirm orders.
• Process payments and verify transaction status.
• Arrange delivery and provide delivery updates.
• Manage returns, exchanges, cancellations and refunds.
• Create and manage customer accounts.
• Remember customer preferences and cart activity.
• Provide customer support and respond to questions.
• Recommend relevant products based on customer interests or purchases.
• Send operational communications concerning orders, accounts, returns or deliveries.
• Send marketing communications where permitted and according to your preferences.
• Measure website traffic and advertising performance.
• Personalize website content and advertisements.
• Detect, investigate and prevent fraud, abuse or security incidents.
• Maintain and improve the website and Services.
• Comply with applicable laws, lawful requests and legal obligations.
• Establish, exercise or defend legal claims.
• Enforce our Terms of Service and other policies.

Marketing and Advertising

We may use personal information to provide marketing communications and measure or personalize advertising.

We may use advertising and analytics services, including services provided by Meta Platforms, Inc., through technologies such as the Meta Pixel and, when enabled, the Conversions API. These technologies help us:

• Understand how visitors interact with our website.
• Measure the performance of advertisements.
• Attribute orders or other actions to advertising campaigns.
• Build advertising audiences.
• Display advertisements that may be relevant to customer interests.
• Improve our advertising and marketing activities.

Depending on our settings, the features you use and your privacy choices, information processed through these technologies may include:

• Website and product-page visits.
• Products viewed or added to a cart.
• Checkout and purchase activity.
• Order value and currency.
• Device, browser and IP-address information.
• Identifiers such as name, email address, telephone number or location.

Certain identifiers may be protected or hashed before being transmitted for matching purposes. Meta and other advertising providers process information in accordance with their respective privacy policies.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those emails. Opting out of promotional communications does not prevent us from sending necessary transactional messages concerning your orders, deliveries, account or customer-service requests.

Cookies and Similar Technologies

We, Shopify and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, analyze performance, prevent fraud and support advertising.

These technologies may include:

• Necessary technologies, which support essential functions such as navigation, security, shopping carts and checkout.
• Preference technologies, which remember selections and website settings.
• Analytics technologies, which help us understand website traffic, performance and customer interaction.
• Advertising technologies, which help measure campaigns, build audiences and display relevant advertising.

Where required by applicable law, non-essential cookies and tracking technologies will be used according to your consent.

You may manage available choices through the cookie banner or privacy-preferences tools displayed on our website. You may also control cookies through your browser settings. Disabling necessary cookies may prevent certain website functions from working correctly.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business and provide the Services, including:

• Shopify, which hosts and supports our online store.
• Payment providers, which process payments and help prevent fraudulent transactions.
• Delivery and logistics providers, which deliver orders and provide delivery services.
• Advertising and analytics providers, including Meta, which help us measure and manage advertising.
• Technology and customer-service providers, including providers of website hosting, email, communications, chat, security, cloud storage and technical support.
• Professional advisers, such as accountants, lawyers or consultants, where reasonably necessary.
• Government authorities or other parties, when disclosure is required by applicable law, legal proceedings or a valid official request.
• Parties involved in a business transaction, such as a merger, sale, restructuring or transfer of business assets.

We may also disclose information when you direct us to do so or provide your consent, such as when information is needed to arrange delivery or connect with a third-party service.

Service providers may use personal information only according to their agreements, applicable instructions and their own legal obligations.

Relationship With Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information concerning your access to and use of the Services to provide, secure and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside the country where you live.

Shopify may provide enhanced features that use information from your interactions with our store, Shopify and other Shopify merchants. Where Shopify independently determines how personal information is processed for these features, Shopify is responsible for that processing and for responding to applicable privacy requests concerning its use of the information.

You can learn more by reviewing the Shopify Consumer Privacy Policy and visiting the Shopify Privacy Portal.

Data Sharing and Targeted Advertising Choices

Depending on where you live, certain disclosure of personal information for targeted advertising may be legally defined as “sharing,” “selling” or targeted advertising.

Where required, you may have the right to object to or opt out of these activities. Available requests may be submitted through the privacy-preferences or data-sharing opt-out page provided on our website, where available, or by contacting us.

We do not knowingly sell personal information in exchange for money.

Security

We use reasonable administrative, technical and organizational measures intended to protect personal information.

However, no storage or transmission method is completely secure, and we cannot guarantee absolute security. Information sent through unsecured communication channels may be intercepted or accessed by others.

Customers with an account are responsible for protecting their login information and should not share their password or access credentials with another person.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• Whether we need the information to process or document a transaction.
• Whether you maintain a customer account.
• Customer-service, return or warranty requirements.
• Fraud-prevention and security needs.
• Tax, accounting and other legal requirements.
• The need to resolve disputes or enforce agreements.
• Your marketing preferences and consent.

When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal obligations.

International Data Transfers

Shopify and some of our service providers may process or store personal information outside Lebanon or outside the country where you live.

Privacy and data-protection laws in those countries may differ from the laws in your country. Where required by applicable law, appropriate measures will be used to protect information transferred internationally.

For transfers from the European Economic Area or the United Kingdom, applicable recognized safeguards may include adequacy decisions, Standard Contractual Clauses or other legally recognized transfer mechanisms.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a portable copy of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or data-sharing activities.
• Unsubscribe from promotional communications.
• Submit a complaint concerning our handling of personal information.

These rights are not absolute and may apply only in specific circumstances. We may retain information when required by law or when a legal exception applies.

We may request information reasonably necessary to verify your identity before fulfilling a request. If an authorized representative submits a request for you, we may require evidence of their authority and may ask you to verify your identity directly.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

To submit a privacy request, contact us using the details provided in the “Contact Us” section below.

Children’s Data

The Services are not intended for children under the age of majority applicable in their jurisdiction, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us to request its deletion, subject to applicable legal requirements.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Third-Party Websites and Services

Our website may contain links to websites, applications or platforms operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy or practices of third-party services. Before providing information to a third party, you should review its privacy policy and terms.

The inclusion of a link does not necessarily mean that Evolve Nutrition endorses the third party or its services.

Complaints

If you have a concern about how we collect, use or disclose personal information, please contact us first so that we can review the matter.

Depending on where you live, you may also have the right to complain to an applicable governmental, regulatory or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, service providers or legal and regulatory obligations.

When we update this policy, we will publish the revised version on our website and update the “Last updated” date. We will provide additional notice when required by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to submit a request concerning your personal information, contact us:

Evolve Nutrition
Main Road, Qoubbei, Baabda
Mount Lebanon, Lebanon
Email: ordertoevolve@gmail.com
Telephone/WhatsApp: +961 76 040 262