Refund policy

Refund and Return Policy

Last updated: September 2, 2026

We offer a 7-day return policy. You have 7 calendar days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return:

  • The product must be unused, unopened and in its original packaging.

  • Any protective seal must remain intact.

  • The product must be in the same condition in which it was received.

  • You must provide the receipt or another proof of purchase.

For health, hygiene and safety reasons, we cannot accept supplements, food products or other consumable products that have been opened, used or had their protective seal removed, unless the product was received damaged, defective or incorrect.

Requesting a Return

To request a return, contact us before sending the product:

Approved returns must be sent or delivered to:

Evolve Nutrition
Main Road, Qoubbei, Baabda
Mount Lebanon, Lebanon

Please do not send or deliver a return before receiving confirmation and return instructions from us. Returns sent without prior approval may not be accepted.

For returns resulting from a change of mind or an incorrect product selection by the customer, return-delivery costs are the customer’s responsibility. If the product received is damaged, defective or different from the product ordered, Evolve Nutrition will arrange an appropriate solution at no additional delivery cost to the customer.

Original delivery charges are non-refundable unless the return results from an error by Evolve Nutrition or a damaged or defective product.

Damaged, Defective or Incorrect Products

Please inspect your order when it is delivered. If a product is damaged, defective or different from what you ordered, contact us as soon as possible through email or WhatsApp.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product, packaging and shipping label

We will review the issue and arrange a replacement, exchange or refund when applicable.

Products That Cannot Be Returned

We cannot accept returns for:

  • Opened or used supplements

  • Products with a broken or removed protective seal

  • Consumable products that are no longer in their original condition

  • Products damaged after delivery because of misuse or improper storage

  • Gift cards

  • Clearance or final-sale products, when clearly identified as final sale before purchase

These restrictions do not apply when an item was delivered damaged, defective or incorrect.

Exchanges

The fastest way to request an exchange is to contact us through email or WhatsApp. Exchanges are subject to product availability. Any price difference and applicable delivery cost will be confirmed before the exchange is processed.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued within 7 business days:

  • Orders paid electronically will generally be refunded through the applicable payment method, where supported.

  • For cash-on-delivery orders, we will contact you to arrange an available refund method.

Your bank or payment provider may require additional time to process and display the refund.

If more than 7 business days have passed since Evolve Nutrition confirmed that your refund was issued, contact us at ordertoevolve@gmail.com or through WhatsApp at +961 76 040 262.